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Most orders within the U.S.A. are shipped within 2-3 business days.
Some items come directly from the manufacturer. If your order arrives incomplete, please wait 1-2 days before contacting us, as your order may be coming from different locations.
We make it our goal to get all orders shipped the same business day they are processed. Nevertheless, when selecting shipping options,( Next Day, 2nd Day or 3rd Day), be advised these options are from the time of shipping, not the time the order was submitted. We appreciate your understanding that it takes time to receive, process and properly pack your order.
Although most orders are processed and shipped within 1-2 days, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will contact you as soon as possible. We will notify you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order quickly and complete.
UPS - United Parcel Service
UPS picks up and delivers packages Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped. If you'd like to track your package, you can log onto the UPS website at www.ups.com.
Freight Service
Large products may require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs may vary according to size, weight, and distance.
Shipping Charges
We charge a $5.00 handling charge on all purchases. This charge allows us to keep our prices low.
Shipping costs are automatically calculated based on weight, and distance. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.
Our shipping policies and prices are subject to change without notice.
To place an order by phone or fax:
Call: (562) 606-7574
Fax: (562)498-9491
Please include your contact information so we may confirm your order.
To place an order by mail:
Long Beach Hydroponics & Organics
Attn: Mail order
1772 Clark Ave.
Long Beach, CA 90815
Damaged Shipments
Damaged shipments should be called to our attention and a new replacement will be sent immediately. Carriers will not accept damage claims made after the delivery is completed, so check you packages carefully upon opening to be sure that no damage has occurred.
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